Senior Machine Learning Engineer (Modeling) - Support
Company: Aitopics
Location: San Francisco
Posted on: October 16, 2024
Job Description:
Block Block is Square, Cash App, Spiral, TIDAL, TBD, and our
foundational teams. It all started with an idea at Block in 2013.
Initially built to take the pain out of peer-to-peer payments, Cash
App has gone from a simple product with a single purpose to a
dynamic ecosystem, developing unique financial products, including
Afterpay/Clearpay, to provide a better way to send, spend, invest,
borrow and save to our 47 million monthly active customers. We want
to redefine the world's relationship with money to make it more
relatable, instantly available, and universally accessible. Today,
Cash App has thousands of employees working globally across office
and remote locations, with a culture geared toward innovation,
collaboration and impact. We've been a distributed team since day
one, and many of our roles can be done remotely from the countries
where Cash App operates. No matter the location, we tailor our
experience to ensure our employees are creative, productive, and
happy. The Customer Support Experience team aims to create
better-than-human Customer Support experiences by providing better
than human chatbot automation, and providing our support advocates
real-time intelligent assistance empowered by Gen AI models. Cash
App holds people's money, and building customers' trust is
absolutely essential to our brand. Our team builds this trust by
getting customers the help they need quickly, respectfully, and
automatically. Machine Learning is at the heart of our customer
support, and we are looking for a senior modeler to build
high-quality support experiences. Responsibilities As a modeler on
the Customer Support Experience team, you will:
- Build the Cashbot, Cash App's customer support chatbot.
- Understand customer inquiries to deliver the help they
need.
- Use smart tooling and recommendation systems for ML facilitated
customer/support agent interactions.
- Engineer repeatable, high-throughput modeling pipelines.
- Conduct R&D on the next generation of chatbots using LLMs
and AI. Technologies We Use Snowflake and GCP. Qualifications You
have:
- 5+ years experience with applied Machine Learning or Deep
Learning.
- A graduate degree in Computer Science, AI, ML, Applied Math,
Stats, Physics, or a related technical field.
- Worked with Product, Design, and Engineering to prioritize,
scope, design, and deploy ML models.
- A track record of providing mentorship and technical
leadership.
- An appreciation for the connection between the software you
build and the experience it delivers to customers. Additional
Information Block takes a market-based approach to pay, and pay may
vary depending on your location. U.S. locations are categorized
into one of four zones based on a cost of labor index for that
geographic area. The successful candidate's starting pay will be
determined based on job-related skills, experience, qualifications,
work location, and market conditions. These ranges may be modified
in the future. Zone A: USD $163,600 - USD $245,400Zone B: USD
$155,400 - USD $233,200Zone C: USD $147,300 - USD $220,900Zone D:
USD $139,000 - USD $208,600 To find a location's zone designation,
please refer to this salary resource. If a location of interest is
not listed, please speak with a recruiter for additional
information. Full-time employee benefits include the following:
- Healthcare coverage (Medical, Vision and Dental
insurance).
- Health Savings Account and Flexible Spending Account.
- Retirement Plans including company match.
- Employee Stock Purchase Program.
- Wellness programs, including access to mental health, 1:1
financial planners, and a monthly wellness allowance.
- Paid parental and caregiving leave.
- Paid time off (including 12 paid holidays).
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per
calendar year to the extent legally permissible) for non-exempt
employees and covered by our Flexible Time Off policy for exempt
employees).
- Learning and Development resources.
- Paid Life insurance, AD&D, and disability benefits. These
benefits are further detailed in Block's policies. This role is
also eligible to participate in Block's equity plan subject to the
terms of the applicable plans and policies, and may be eligible for
a sign-on bonus. Sales roles may be eligible to participate in a
commission plan subject to the terms of the applicable plans and
policies. Pay and benefits are subject to change at any time,
consistent with the terms of any applicable compensation or benefit
plans. We're working to build a more inclusive economy where our
customers have equal access to opportunity, and we strive to live
by these same values in building our workplace. Block is a proud
equal opportunity employer. We work hard to evaluate all employees
and job applicants consistently, without regard to race, color,
religion, gender, national origin, age, disability, veteran status,
pregnancy, gender expression or identity, sexual orientation,
citizenship, or any other legally protected class. We believe in
being fair, and are committed to an inclusive interview experience,
including providing reasonable accommodations to disabled
applicants throughout the recruitment process. We encourage
applicants to share any needed accommodations with their recruiter,
who will treat these requests as confidentially as possible. Block
will consider qualified applicants with arrest or conviction
records for employment in accordance with state and local laws and
"fair chance" ordinances. Because the material duties of this role
involve direct or indirect access to sensitive personal or
financial data, a criminal background check is required following a
contingent offer of employment. While there is no specific deadline
to apply for this role, on average, U.S. open roles are posted for
70 days before being filled by a successful candidate. Block, Inc.
(NYSE: SQ) is a global technology company with a focus on financial
services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we
build tools to help more people access the economy. Square helps
sellers run and grow their businesses with its integrated ecosystem
of commerce solutions, business software, and banking services.
With Cash App, anyone can easily send, spend, or invest their money
in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and
funds free, open-source Bitcoin projects. Artists use TIDAL to help
them succeed as entrepreneurs and connect more deeply with fans.
TBD is building an open developer platform to make it easier to
access Bitcoin and other blockchain technologies without having to
go through an institution.
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Keywords: Aitopics, Danville , Senior Machine Learning Engineer (Modeling) - Support, Engineering , San Francisco, California
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