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Telephony Engineer

Company: VirtualVocations
Location: Hayward
Posted on: October 16, 2024

Job Description:

A company is looking for a Telephony Engineer with expertise in AWS Connect and Five9.



Key Responsibilities

Manage the setup, configuration, and administration of Five9 and AWS Connect contact center platforms
Design and implement call flows, IVR scripts, queues, and routing strategies to enhance customer experience
Monitor system performance, analyze metrics, and create reports on IVR performance and usage


Required Qualifications

At least 3 years of experience with Five9 and AWS Connect or similar cloud-based contact center platforms
Strong understanding of call center operations and experience in designing AWS Cloud contact center solutions
Proficiency in configuring IVR scripting, call routing, and reporting on Five9 and AWS platforms
Certifications in Five9 and/or Amazon Connect preferred
Hands-on experience with AWS services, specifically AWS Connect, and Five9

Keywords: VirtualVocations, Danville , Telephony Engineer, Engineering , Hayward, California

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